FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
How long has Pho Hoa Noodle Soup been in business?
Pho Hoa Noodles Soup was first established in 1983 in sunny California.
How many Pho Hoa Noodle Soup locations are there?
With locations in 6 different countries, we have more than 60 locations and counting!
Are your phở noodle soups really healthy?
Yes! Phở broth is traditionally made with bone marrow which is high in calorie and saturated fat. At Phở Hòa, we only use lean, quality meat cuts to create our delicious healthy broth.
What are your hours of operation?
Our hours of operation vary depending on your location. Please contact the nearest store for their hours.
What does Phở Hòa mean?
Phở is a traditional Vietnamese noodle soup dish primarily consisting of a beef stock soup base. Hòa means harmony. Together, Phở Hòa symbolizes the harmony of traditional Vietnamese roots blended with the modern, local community. We are proud to provide locally sourced produce and to work with our local residents to build a stronger community.
Does Pho Hoa Noodle Soup have any fundraising opportunities?
Many of our locations do have fundraising opportunities. Please complete our contact form to learn more about our program.
Do all locations have the same menu items?
All of our locations have the same core items, however, we are flexible to items that fit our concept and caters to the local palate. Please contact your local restaurant for a full list of menu items.
REWARDS
How do I get the Pho Hoa App?
Visit the Google Play Store or Apple App Store and search for “Pho Hoa”.
Does the app work at all Pho Hoa locations?
No, the app and rewards system is only valid at participating locations.
Which Pho Hoa locations are participating in the Rewards Program?
Any location shown up in the app (US or Canada version) is in the program.
How do I earn points?
Simply download the app and order! You can order directly through the app or when you order at the restaurant, scan your rewards app at the register. For every dollar you spend, you’ll earn 1 point
How do I spend my rewards?
At each reward increment, you’ll get a message in your inbox. This message will tell you which reward you can redeem with your current point amount. In the app, simply order the item you want to redeem and click “Apply Offers’ when checking out. If you’re ordering at the store, just speak to an employee and they will be able to look up your offer.
What rewards can I get for my points?
With our new rewards program, get a free roll for 50 points, a free drink (up to $6) for 150 points, a free regular size Pho (up to $15) for 250 points.
Can I redeem multiple rewards in one order?
Unfortunately, you can only use one reward per order.
What rewards can I get for my points?
With our new rewards program, get a free roll for 50 points, a free drink (up to $6) for 150 points, a free regular size Pho (up to $15) for 250 points.
I paid for my orders and forgot to have my app scanned. Can I still get my points?
No, you must scan your rewards app when dining in, order through the app, or order through our online website to receive your points.
I don’t have the app, can I receive loyalty points?
Yes, but you have to have a loyalty account with us. You can create your account via our online website, the app, or at any participating Pho Hoa location.
How long do my points last?
Points earned will expire after 12 months from the time you earned them. We will do our best to remind you of expiration points.
Does the app round points up or down?
The app rounds points up! If you spend $0.50 it will round up to 1 point.
I didn’t receive any points when I made a purchase. Why?
Points may take up to 24 hours to be added to your account.
Can I have multiple accounts?
Yes, but to maximize your rewards, we recommend that you have one account.
Can I transfer points between my accounts?
No, you can’t transfer points between accounts.
I purchased through a third-party vendor or delivery service, will I still receive my points?
No, you must order through the app or online via our website either pickup or delivery to receive rewards points.
GIFT CARD
Where can I buy Pho Hoa gift card?
You can buy our gift card in-store at participating locations and online via our website or the Pho Hoa app.
Can I use my gift card at all Pho Hoa locations?
No. Gift Cards can only be purchased and used at participating locations
Will I earn loyalty points when I pay with a Pho Hoa gift card?
Yes, loyalty points are earned when paying with a Pho Hoa gift card.
Can I add value to my existing gift card?
Yes, additional value can be added to an existing gift card at any time.
Can I send a gift card directly to someone else’s email?
Yes, gift cards can be sent straight to someone else’s email via our website or the Pho Hoa App — perfect for gifting.
Will my old gift cards still work?
Currently, gift cards work on the system for all U.S. locations. We hope to have gift cards active for Canadian locations soon.
FRANCHISING
Are all of your locations franchise owned?
No, we have both corporate-owned locations and franchise owners, like you.
How can I own my own Pho Hoa Noodle Soup franchise?
Please visit our Franchise Opportunity page to find out more and to apply today!
What are the pre-qualifications for a franchise?
$100,000 in liquid assets and $250,000 net worth.
What is the franchise fee?
4% Royalty and 2% Marketing
How much does it cost to open a Pho Hoa Noodle Soup franchise?
Estimated between $267,600 – $523,380, based on 2000 sq. ft. space.
I do not have any business or franchising experience. Do I qualify to own a franchise?
Although it helps to have business experience, it is not necessary. With our proven operational system and helpful staff, we will provide you the training and ongoing operational and marketing support needed to run your business.
I am not Vietnamese and my community does not have a large Vietnamese population. Is this franchise right for me and my community?
We warmly welcome any person who has the drive and passion to be their own boss regardless of their background.
Can I choose my own location for my Pho Hoa Noodle Soup franchise?
Yes! We will work with you to find the best location that is suited for you and your business.
Can I own more than one Pho Hoa Noodle Soup franchise?
Yes, you can be a multi-unit operator. Existing franchisees who buy a second or subsequent franchise receive a 35% discount off of the franchise fee. We also have an Area and Master Developer program which allows you to develop our franchise brand in an entire state or country. Please complete our franchise application to get in contact with a Franchise Development Manager for more details.
How do I get started on owning a Pho Hoa Noodle Soup franchise?
Please complete an inquiry form and a Franchise Development Manager will contact you shortly.
For additional questions, comments or concerns please fill out the contact form.